Refund policy
Rustic Pine Outpost Return Policy
We accept eligible returns within 7 days of delivery. Return requests must be submitted within 7 days of the date your order is marked as delivered.
To be eligible for a return, your item must be unused, uninstalled, and in the same condition in which it was received. Proof of purchase is required.
To request a return, contact us at Returns@RusticPineOutpost.com.
Returns must be requested and approved before an item is sent back. Items returned without prior authorization will not be accepted.
Customers are responsible for return shipping costs unless the return is the result of an error on our part or an item arrived damaged or defective. Original shipping charges are non-refundable.
Damages or Order Issues
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can make it right. Please include your order number along with photos of the item and packaging when possible.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized items
- Sale or clearance items
- Gift cards
If you're unsure whether your item qualifies for a return, contact us before sending anything back.
Exchanges
We do not process direct exchanges. The fastest way to receive a different item is to return the original item, if eligible, and place a new order once the return has been approved.
Refunds
Once your return is received and inspected, we’ll let you know whether the refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at Returns@RusticPineOutpost.com.